What rights do public utility customers have in regards to service reliability?

Public utility customers in the state of Washington have specific rights related to the reliability of their utilities service. These rights are outlined in the Washington Administrative Code, which serves as a set of regulations and policies for Washington state. In general, public utility customers in Washington have the right to expect service that is reliable, adequate, and consistent, as long as they are willing to abide by the established terms, conditions, and regulations that have been set forth by the utility provider. Additionally, Washington public utility customers should expect routine maintenance and repair of their services when something is not working properly, and they should be contacted by the utility provider in the event of a scheduled or unscheduled service outage. Public utility customers have the right to have a say in rate changes, service disruptions, and other decisions made by the utility provider, and they can do so by participating in public hearings and contacting their utility provider with their concerns. Furthermore, customers should receive timely and accurate billing for their services, and if a customer is not able to pay their bill on time, then the utility provider must provide an installment plan that can help the customer manage their payments. Finally, public utility customers in Washington have the right to file a complaint if they feel their utility service is not being provided reliably, or if they feel their rights as customers have been violated. Complaints can be filed with the Washington State Public Service Commission, which is responsible for making sure that public utilities are operating in accordance with the laws and regulations established in the state.

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What rights do public utility customers have in regards to service reliability?

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