What are the rights of public utility customers in relation to customer service?

Public utility customers in Florida have the right to a certain level of customer service from their utility service provider. This customer service includes the right to accurate and timely billing information, accurate and timely responses to customer service representative questions, and timely resolution of service problems. Customers also have the right to a proper resolution in cases when a problem cannot be immediately resolved. In addition to the right to customer service, public utility customers also have the right to voice their concerns in a timely manner. If a customer has a question or complaint concerning their utility services, they have the right to contact their provider and request assistance. Furthermore, customers have the right to receive a response to their complaints in a timely manner and to be provided with a satisfactory resolution. Furthermore, customers are entitled to certain protections under the law. For example, customers have the right to be billed according to the terms of their contract. If the bill is higher than expected, customers must be given an explanation for the difference in fares. Additionally, customers have the right to be treated fairly and to be provided with timely and accurate information about service options and their rights. Lastly, customers have the right to purchase necessary service on a reasonable credit or payment plan.

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What are the rights of public utility customers in relation to customer service?

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