What are the rights of public utility customers in regards to rate structure?

Public utility customers in North Carolina have the right to fair and reasonable rates for utility services. This includes the right to receive services at reasonable rates regardless of income or location. Public utility companies must file rate changes with the North Carolina Utilities Commission. The Commission evaluates any proposed rate changes to make sure they are fair and reasonable before approving them. Public utility customers also have other rights that affect rates. For example, customers must be given advanced notice of rate changes and must be allowed to comment on them before they become official. Utility customers are also entitled to receive a bill that is easy to read and understand. It should clearly state the services provided, the rate charged, and the payment due date. Finally, public utility customers have the right to pursue legal action if they disagree with a rate increase. Customers can file a complaint with the North Carolina Utilities Commission and challenge any rate changes that they believe are unfair and unreasonable. They may also take the utility company to court if they believe that the company has violated any of their rights.

Related FAQs

What is the purpose of the Natural Gas Act of 1938?
What are the rights and responsibilities of public utility customers during an emergency?
What is the role of the Department of Transportation (DOT) in utilities law?
What is the role of state and local governments in regulating public utilities?
What is the purpose of the Electric Reliability Council of Texas (ERCOT) regulations?
What is the purpose of the Public Utilities Holding Company Act of 2005?
What is the role of the Department of Energy (DOE) in utilities law?
What is the purpose of the Electric Reliability Council of Texas (ERCOT)?
What is the purpose of the Resource Conservation and Recovery Act (RCRA)?
What is the scope of utilities law?

What are the rights of public utility customers in regards to rate structure?

Related FAQs

Related Blog Posts