How does utility companies report consumer complaints?

In Arkansas, utility companies must report all consumer complaints to the Arkansas Public Service Commission (APSC). The APSC is responsible for regulating and monitoring utility companies in the state, and it ensures that all complaints are handled properly and in a timely manner. Utilities have several different ways to submit complaints. Consumers can submit complaints directly to the APSC by mail, fax, telephone, or online. Utilities may also submit complaints to the APSC using its online reporting system. Once a complaint is submitted to the APSC, it is assigned to an investigator. The investigator will review the complaint and contact the utility company to request documents or information related to the complaint. The investigator will also review the documents and information submitted by the utility company and make a determination as to the validity of the complaint. When the investigation is completed, the investigator will send a report to the utility company with a detailed explanation of the findings. The utility company must then respond to the APSC within 30 days and outline how it plans to address the complaint. The utility company must also provide progress updates and documents on its resolution of the complaint. The APSC will then review the resolution to ensure that it resolves the issue at hand. It is important for consumers to understand the process for submitting complaints to the APSC and the process for resolving complaints. Doing so ensures that their rights and interests are protected and that they receive fair and prompt treatment from utility companies.

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How does utility companies report consumer complaints?

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