What types of regulations apply to public utilities in regards to customer service?

In Arkansas, public utilities have certain regulations they must follow regarding customer service. All public utilities must provide reliable, safe, and cost-effective service to their customers. This includes providing quality customer service that meets all applicable consumer protection laws. Public utilities are also required to provide necessary updates and information about their services and rates, as well as timely bill payment services. Additionally, they must ensure their billing and customer service practices are not discriminatory towards any specific group or customer. In addition to these regulations, public utilities must also adhere to the Arkansas Public Service Commission (APSC) rules and regulations. These rules and regulations address customer service practices, such as an effective system for resolving customer complaints, prompt response to customer inquiries, and disclosure of billing information. The APSC also requires that public utilities promote consumer education and understanding of rate structures and regulations. Public utilities are also obligated to provide equitable treatment of customers, including fair and reasonable rates and tariffs. They must also provide reasonable access to service, establish reasonable service-related charges and fees, and ensure that customers are not subjected to unreasonable or discriminatory practices. Furthermore, public utilities must protect customers from fraudulent and deceptive practices, and must provide protection to consumers from any unsafe, unreliable, or hazardous circumstances.

What types of regulations apply to public utilities in regards to customer service?

Related FAQs

Related Blog Posts