How does a customer dispute a utility bill?

When a customer in Arkansas has a dispute with a utility company regarding their bill, the customer has certain rights and should take certain steps to resolve the dispute. The customer should first contact the utility company and explain the dispute. They can typically do this by phone, in person, or online. The customer should collect any evidence that supports their claim and provide it to the utility company. This could include records of payments, meter readings, or information on usage. According to Arkansas’ Public Service Commission, customers can also submit a formal complaint to the commission regarding the dispute. This must be done in writing and sent to the Utility Complaint Department. In their complaint, they should include the customer’s full name and address, the name of the utility company they are disputing, the complaint details, and any evidence supporting their claim. If the customer and the utility company cannot resolve the dispute, the customer can request a formal hearing by the Arkansas Public Service Commission. Here, both sides present their cases to a panel of commissioners who decide on the issue. The customer should also be aware that the law allows for them to file suit in court regarding the dispute. Ultimately, any dispute with a utility company should be taken seriously and dealt with properly. It’s important to gather evidence and follow the necessary steps in order to resolve the dispute.

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How does a customer dispute a utility bill?

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