What types of regulations apply to public utilities in regards to customer service?

In Texas, public utilities, such as electricity, gas, and water, are subject to various regulations. These regulations help to ensure that customers receive safe and reliable services, and excellent customer service. When it comes to customer service, public utilities in Texas must adhere to certain standards. For example, they must provide customers with accurate and timely information, and must respond to customer inquiries and complaints in a timely and satisfactory manner. They must also provide customer assistance programs for low-income customers, and ensure that the same services are available to all customers regardless of income level. In addition, public utilities in Texas must provide customers with detailed billing information that includes the cost and source of services, fees, and taxes. They must also promptly credit or refund overpayments, and inform customers when bills will be due and provide payment reminders. Public utilities in Texas must also provide emergency assistance services in the event of extended service disruptions. They must also ensure that their customer service representatives are properly trained and able to assist customers with any questions or issues they may have. In short, public utilities in Texas must adhere to a range of regulations when it comes to customer service, including providing accurate information, responding to inquiries in a timely manner, providing customer assistance programs, and offering emergency assistance. These regulations help ensure that customers receive safe and reliable services, and excellent customer service.

What types of regulations apply to public utilities in regards to customer service?

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