How should I respond to a chargeback?

When you receive a chargeback on a credit card purchase in Minnesota, you should take several steps to respond. First, take note of the date you received the claim and review the information provided in the chargeback notice. Make sure to look for any discrepancies between the original purchase and the chargeback. Secondly, contact the customer who initiated the chargeback. It is important to try and reach out to the customer and discuss the purchase. This can help confirm that the customer actually made the purchase, and that the chargeback was not initiated in error. Third, review any documentation that could support your claim that the purchase was legitimate. This could include things such as itemized receipts and delivery logs. If you can provide proof that the purchase was valid, it can help your case in the dispute. Lastly, contact the issuing bank and provide all the necessary documentation that supports your claim. If the customer and the issuing bank cannot come to an agreement, you may want to file a dispute through a credit card dispute resolution law program. In conclusion, chargebacks can be a hassle, but they can be dealt with efficiently if the right steps are taken. Make sure to review the chargeback notice, contact the customer, review your documentation, and contact the issuing bank to help resolve the chargeback.

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How should I respond to a chargeback?

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