Are there any laws concerning the use of automated bots for customer service and other business activities?

Yes, there are laws concerning the use of automated bots for customer service and other business activities in Washington. In 2017, Washington enacted the New Law for the Protection of Customers from Automated Salespeople, or “Bot Law” as it is more commonly known. The Bot Law requires companies using automated bots for customer service and other business activities to notify individuals before they interact with the bot. The notification must include the nature of the bot, the purpose of the interaction, and the types of data being collected. Additionally, companies are required to designate a responsible party to oversee the use of automated bots, and they must be able to provide the public with a way to access information on how the bots are used. The purpose of the Bot Law is to protect customers from fraud and deception by ensuring transparency and accountability when businesses use automated bots. Companies must also provide an easy way for individuals to opt out of any interaction with the bot if they wish. Finally, the law requires businesses to notify the Washington Attorney General if they use automated bots for customer service or other business activities. Overall, the Bot Law ensures that all companies using automated bots for customer service and other business activities are transparent, accountable, and safe for consumers. This law helps protect consumers from fraud, deception, and unwanted use of automated bots and provides them with an easy way to opt out if they do not wish to interact with a bot.

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Are there any laws concerning the use of automated bots for customer service and other business activities?

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