What are the consumer rights regarding electricity, gas, and phone services?
In Delaware, consumers have the right to know how to make the most of their electricity, gas, and phone services. Under consumer law, electric, gas, and phone companies must provide customers with basic services at reasonable rates. They must also provide reliable service and accurate billing. Customers can dispute charges on their utility bills and have the right to refuse to pay for services that weren’t provided properly. Additionally, customers can switch service providers without having to pay a penalty. If they do switch, the new provider must provide the same services the old provider was offering. Electric, gas, and phone companies must also keep customers updated on their rights and conditions of service, and make sure customers receive their bills on time. For example, electric and gas companies must provide written notice to customers of their rights before initiating a disconnection of service. Additionally, phone companies must send updated bills to the customers at least once every billing period. Overall, consumers in Delaware have the right to access reliable, safe, and reasonably priced services. They also have the right to dispute any charges and don’t have to pay a penalty to switch providers. Customers have the right to know their rights and receive updated bills regularly.
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