What are the consumer rights regarding electricity, gas, and phone services?
In the state of Texas, consumers have specific rights when it comes to electricity, gas, and phone services. These rights are outlined in the Public Utility Commission of Texas’ Public Utility Regulatory Act (PURA), which was enacted to ensure that consumers are provided with safe and reliable services. Under the PURA, consumers have protection from unfair practices, are given access to affordable services, and are given the right to have their service requests honored. Electricity and gas companies are required to submit their rates to the Public Utility Commission of Texas (PUCT) for approval and must supply services to their customers at the approved rate. Additionally, the PUCT ensures that consumers are billed accurately and promptly, and that all services are provided in a safe and reliable manner. For phone services, the PURA provides customers with the right to have their service requests honored, to disconnect and reconnect services without additional fees, to receive clear and detailed information about the services offered, and to receive certain notices prior to disconnection of service. The PURA also provides customers with protection from bill shock, which is when customers are unexpectedly charged more than they anticipated. All of these consumer rights ensure that electricity, gas, and phone services in Texas are provided in a safe and reliable manner. This means that customers can be sure to receive quality services from their utility companies.
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