Are there consumer protections in place for online ticket purchases?
Yes, there are consumer protections in place for online ticket purchases in Texas. Texas has adopted the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA) which is the state’s primary consumer protection law. This act makes it unlawful for businesses to use deceptive, fraud, or unconscionable business practices when dealing with consumers. The law states that online ticket sellers must not misrepresent any material information, including the availability, performance, or quality of tickets. Ticket sellers must also give consumers a detailed description of the tickets available, as well as the delivery methods and fees associated with their purchase. Additionally, all businesses must make sure that the ticket seller is properly licensed if requested by the consumer. The law also prohibits ticket sellers from refusing to accept a full refund or exchange if the event has been cancelled or postponed. If the event is rescheduled, the ticket seller must also offer a refund or exchange for a ticket with an equal seat to the new date. Lastly, the law requires ticket sellers to respect consumer privacy and requires them to take reasonable steps to protect consumer’s personal and financial data. All of these regulations are in place to ensure the safety of consumers when making online ticket purchases in Texas.
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