What kind of consumer protections are available in the auto repair industry?

In Arizona, consumer protections are available in the auto repair industry through the Arizona Motor Vehicle Repair Act. This act requires that auto repair facilities must clearly disclose and provide consumers with an estimate and a final invoice of the services performed. The repair facility must also provide a list of replacement items with an itemized breakdown of the costs. The Arizona Motor Vehicle Repair Act also requires mechanics to only use replacement parts that are of the same quality, grade, and type as originally installed in the vehicle, unless instructed to do otherwise by the customer. Furthermore, the shop must also provide a written warranty on their labor and a manufacturer’s warranty on any parts used. The Act also gives consumers the right to dispute any repairs they deem unnecessary and to stop payment on a repair bill that the customer feels is incorrect or overcharged. Additionally, the act states that the repair shop must pay customers for any losses they experienced due to substandard auto repair service. Finally, an Arizona consumer can also file an action in court for any violations of the Arizona Motor Vehicle Repair Act or other consumer protection laws. If successful in a court case, the customer may receive damages, cost of attorneys’ fees, and court costs. This provides much needed protection to consumers in the auto repair industry.

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What kind of consumer protections are available in the auto repair industry?

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