What consumer protections exist in the cable, satellite, and streaming TV industries?

In the state of Illinois, consumers have various protections in place in the cable, satellite, and streaming TV industries. For starters, providers of these services must follow the stipulations of the Consumer Fraud and Deceptive Business Practices Act. As part of this act, providers must disclose all terms of sales and services in writing prior to the consumer agreeing to any purchase or agreement. Furthermore, consumers must be made aware of all fees, taxes, and other charges that may apply before they enter into any contract. Illinois also follows the Uniform Video Services Local Franchise Act which gives consumers basic protections against certain unfair practices such as unjust disconnections and early termination fees. This act also protects consumers from deceptive and fraudulent practices related to pricing, services, and programming. The state of Illinois operates a Telecommunications Industry Do Not Call Registry which consumers can use to stop telemarketers and spam calls from cable, satellite, and streaming TV providers. This registry helps keep these companies from aggressively marketing services without the consent of the consumer. Lastly, Illinois has a Consumer Electronics Repair Act which prohibits manufacturers of consumer electronics from using certain tactics in order to persuade consumers to replace products rather than repair them. This helps guarantee that consumers get adequate repairs and service when their products are malfunctioning or broken. All of these regulations and protections are in place to ensure that consumers are getting fair treatment when dealing with these services.

What consumer protections exist in the cable, satellite, and streaming TV industries?

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