What consumer protections exist in the cable, satellite, and streaming TV industries?
Consumers in South Carolina have several protections when dealing with cable, satellite, and streaming TV industries. To begin with, customers have the right to dispute billing charges, including disputed programming packages, that they feel are incorrect. Companies must resolve the dispute or provide proof of the charge to the customer. Additionally, companies are required to explain in detail the nature of the charges and services they are providing to customers. Additionally, cable, satellite, and streaming TV companies can’t arbitrarily terminate services without providing sufficient notice to customers. Companies also can’t change terms or rates during a contract period, unless agreed to by the customer or required by law. In cases where services are changed or discontinued, companies are typically required to provide a refund. Finally, customers have the right to cancel services at any time and receive a pro-rated refund on any prepaid contract services. Consumers also have the freedom to switch providers without facing excessive fees or charges from the current provider. Additionally, consumers must be given the ability to dispute or obtain refunds for any programming or service that was not properly delivered. In sum, customers have several consumer protections when dealing with cable, satellite, and streaming TV companies in South Carolina.
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