What are my rights as a disabled person when accessing public transportation?

In Virginia, people with disabilities have multiple rights when accessing public transportation. The first right is that all public transportation systems in Virginia must comply with the Americans with Disabilities Act (ADA) of 1990. This means that public transportation must be accessible and, when possible, provide accommodations to disabled riders. The second right is that disabled persons are entitled to access public transportation at the same cost as other riders. This includes fares, service fees, and other associated costs, such as parking fees. The third right is for disabled persons to have access to the same avenues of communication that other riders do. This includes being able to make inquiries by phone, and receive public transportation information in accessible formats, such as large print or Braille. The fourth right is for disabled persons to receive assistance from transportation staff when warranted. This includes help with boarding or alighting from the bus or train, assistance with operating lifts, and help in navigating the public transportation system. Finally, disabled persons in Virginia have the right to file a complaint or appeal if they believe their rights under the ADA were violated. This can be done with the Department of Justice, or with the Transportation Secretary in the state of Virginia.

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What are my rights as a disabled person when accessing public transportation?

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