Are there any specific laws requiring businesses to make reasonable modifications to their facilities for disabled customers?

Yes, there are specific laws in California requiring businesses to make reasonable modifications to their facilities for disabled customers. These laws are part of the Americans with Disabilities Act (ADA) and are put in place to ensure that individuals with disabilities have equal access to public accommodations, goods, and services. Under the ADA, businesses must remove structural and communication barriers that limit access to individuals with disabilities. The California Unruh Civil Rights Act requires businesses in California to make reasonable modifications to their facilities in order to provide access to disabled individuals. Businesses must also provide auxiliary aids and services to ensure that disabled individuals can make full use of their services. In addition, California Government Code Section 11135 requires state and local entities to make reasonable modifications to their policies, practices, and procedures when necessary to ensure disabled persons have access to their programs and services. Businesses in California are also required to provide access to disabled persons in their facilities, including access to restrooms, locker rooms, and other areas. Businesses must also make sure to provide access to disabled persons who use wheelchairs or other mobility devices. Overall, businesses in California must make reasonable modifications to their facilities in order to ensure that disabled individuals have access to the same goods, services, and programs as everyone else. It is important for businesses to comply with these laws in order to ensure disabled individuals have the same rights and freedoms as everyone else.

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