Are there any specific laws requiring businesses to make reasonable modifications to their facilities for disabled customers?
Yes, businesses in New Hampshire are legally required to make reasonable modifications to their facilities for disabled customers. This requirement is based on the Americans with Disabilities Act (ADA), which prohibits discrimination against people with disabilities. The ADA requires businesses to provide access to goods and services that is “substantially equivalent” to that provided to able-bodied customers. In New Hampshire, businesses must make reasonable modifications to their policies, practices, and procedures in order to provide the same level of access and services to customers with disabilities as those without disabilities. For example, businesses must provide auxiliary aids and services to customers with disabilities, such as large-print restaurant menus or wheelchair ramps. Additionally, businesses must make physical modifications to their facilities, such as creating wider aisles or installing automatic door openers. If a business fails to make these modifications, then they can be held liable for discrimination. Businesses in New Hampshire should be aware of the requirements of the ADA and make necessary changes to their facilities and procedures in order to ensure all customers, regardless of their disability, can access goods and services provided by the business.
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