What are the laws that govern internet service providers?

Internet service providers (ISPs) in California are subject to several laws governing their activities. These laws protect consumers from deceptive practices, such as misleading claims about speeds, data caps, and even prices. Under California law, ISPs must disclose all relevant information about the services they offer in a clear and transparent manner. This includes their network performance, data caps, and any changes to their terms of service. ISPs must also provide customers with access to their network management practices and other network information. Additionally, ISPs must notify customers when they make any changes to their services and terms of use. In addition, ISPs may not block or throttle access to lawful content, applications, services, or non-harmful devices. They may not unreasonably discriminate against specific types of traffic, or impose unreasonable data fees or other charges. ISPs must also inform customers of their right to file a complaint with the California Public Utilities Commission if they feel they have been wronged. California law also prohibits ISPs from engaging in deceptive or unfair practices, such as signing customers up for services they do not want or need, or making false promises about services they cannot provide. ISPs must also give customers a reasonable amount of time to read and understand their terms of service before signing a contract. Finally, ISPs must protect customer information by following reasonable security practices. They must secure their networks and use reasonable methods to protect customers’ personal data. ISPs must also report any breaches or security incidents to the California Attorney General, who can then decide if any action needs to be taken.

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What are the laws that govern internet service providers?

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