What happens if I disagree with the value of my claim determined by my insurance company?

If you disagree with the value of your claim determined by your insurance company in North Carolina, you can dispute the value of the claim with your insurance company. This dispute process is known as an appraisal. The appraisal is conducted by two independent adjusters, one appointed by you and the other appointed by your insurance company. The North Carolina Department of Insurance has rules and regulations in place for this appraisal process. It is important to follow these rules closely as they can determine the outcome of your case. Once the two adjusters have concluded their appraisal, both parties must agree on the amount of the claim. If the two adjusters cannot reach an agreement, the dispute will go to a third appraiser. This third appraiser will be appointed jointly by the two adjusters and will need to be approved by the North Carolina Department of Insurance. This third appraiser will have final say in the dispute and will make a judgment based on the evidence presented to them. Once a decision has been made by the third appraiser, it is final and binding. If you disagree with the final decision, you can file a complaint with the North Carolina Department of Insurance. The department has the authority to review the case and to make changes if warranted.

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