What can I do if a nursing home is not providing the care my loved one needs?
If you suspect that your loved one is not receiving adequate care in a nursing home in Washington, the first step is to contact the nursing home administration and make sure that they are aware of the issue. Additionally, if you are unsatisfied with the response you receive, it is important to involve those who can help. You can report your concerns to the Washington State Department of Social and Health Services (DSHS). DSHS is responsible for investigating any claims of abuse or neglect in nursing homes. To make a complaint, contact their hotline at 1-800-562-6078. Additionally, you can contact the Long Term Care Ombudsman Program at 1-800-562-6418 for assistance. You can also reach out to the Washington State Attorney General’s Office for advice and direction as to how to resolve your issue. Additionally, it might be beneficial to contact your local Area Agency on Aging or your local Court Appointed Special Advocate (CASA) Program for additional resources. If the nursing home is not providing the care your loved one needs, it is important to take action. You should document any complaints against the nursing home and strive to work with the facility to resolve the issue. If that does not work, contact the appropriate agencies for assistance.
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