What are the rights of public utility customers?

As a public utility customer in California, you have a number of rights that ensure you have access to safe, reliable services. These rights include the right to have service established in a timely manner. Additionally, public utility customers have the right to have their bills issued on time, the right to have their bills explained and clarified, the right to be informed of rate changes, the right to request rate comparisons and the right to billing estimates. Public utility customers in California also have the right to complain about service issues, and have their complaints responded to promptly and fairly. Additionally, utility customers can request a hearing if they feel their service has not been adequately addressed, and can also request an arbitration if they feel they have been unfairly billed. Additionally, customers have the right to receive total outstanding balances and notices of disconnection of services in writing. These rights help ensure that public utility customers in California have access to safe, reliable services. By understanding and exercising these rights, customers can ensure that they are receiving fair and appropriate services that meet their needs.

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What are the rights of public utility customers?

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