What are the rights of public utility customers in relation to electric and gas rates?

In Florida, public utility customers have the right to be informed about the rates they pay for electric and gas services. The utility company must provide customers with information about their rates, including a detailed breakdown of costs so customers can understand exactly what they are paying for. Customers also have the right to challenge any charges they deem unfair. If a customer disagrees with the rate they are paying, they must submit a written complaint to the Florida Public Service Commission, who will investigate and make a ruling. Customers also have the right to seek third-party advice and guidance in understanding their options. Furthermore, customers have the right to request a rate review or alternative plan from their utility company. For instance, if customers feel they are paying too much, they can ask their utility company to investigate cheaper or more efficient alternatives. Finally, customers have the right to switch providers if they find a better deal elsewhere. In order to do so, customers must give their current provider advanced notice before they cancel their service.

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What are the rights of public utility customers in relation to electric and gas rates?

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