What are the legal obligations of a public utility in regards to billing?

Public utilities in Arkansas have certain legal obligations in regards to billing their customers. Firstly, they must disclose the amount due, as well as any applicable charges and fees. They must also provide customers with detailed information on any terms and conditions for payment and, if applicable, any discounts or incentives. Public utilities must also provide an itemized billing statement that clearly lists each service and charge. The statement must also include a contact number for the utility and an explanation of any fees, taxes, or charges that may be due. Public utilities must also offer customers the option to pay by check, credit, or debit. Further, they must provide notice of any changes to the billing process, such as an increase in rates or charges, and customers must be given a grace period to pay their bills. Finally, it is illegal for public utilities in Arkansas to discriminate against certain customers based on their payment history.

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What are the legal obligations of a public utility in regards to billing?

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