What are the rights of public utility customers in relation to customer service?

Public utility customers in North Carolina have a variety of important rights in relation to customer service. These rights are intended to help customers receive access to reliable, consistent, and safe utility services. One right of public utility customers is the right to be informed of the services provided by the utility, including any mandatory terms or conditions. Customers also have the right to know about the billing procedures of the utility, as well as any applicable fees or late payments. In the event of service interruptions or outages, customers have the right to be informed about the scope of the issue and the length of time it will take for the issue to be resolved. In addition, if the utility fails to provide adequate service, customers have the right to seek redress and even file a complaint with the North Carolina Utilities Commission. When customers are dissatisfied with the service provided by the utility, they have the right to request an investigation of the complaint to determine if the service provided was unsatisfactory. Furthermore, customers have the right to a fair and impartial review of their complaint. Finally, customers have the right to access records or documents related to their service, including any notes from customer service representatives. Customers can also request an explanation of billing statements or other documents related to their service. Public utility customers in North Carolina have many important rights related to customer service, which are intended to ensure that customers receive fair, accurate, and reliable utility services.

Related FAQs

How are public utilities regulated?
What is the purpose of the Public Utility Regulatory Act of 1978 (PURPA)?
What is the purpose of the National Environmental Policy Act (NEPA)?
What is the role of the Federal Communications Commission (FCC) in utilities law?
What are the rights and responsibilities of public utility customers during an emergency?
What is the role of the Federal Emergency Management Agency (FEMA) in utilities law?
What are the responsibilities of the Department of Energy (DOE) in utilities law?
What is the purpose of the Federal Energy Regulatory Commission?
What are the rights and responsibilities of public utility customers in regards to the supply of electricity?
What is the purpose of the Economic Regulation Administration (ERA)?

What are the rights of public utility customers in relation to customer service?

Related FAQs

Related Blog Posts