What are the rights of public utility customers in regards to rate structure?

Public utility customers in Florida have the right to inquire about the rate structure of the utility that they are using. They can ask for an explanation of the rate structure, the methods used to calculate their bills, and how the rates are determined. Additionally, customers can challenge rate increases or discrepancies in their bills. Under the Florida Utilities Act, the Florida Public Service Commission must ensure that public utilities provide safe, reliable, and reasonably priced service to customers. To ensure this, the FPC has set rules and regulations for utility companies in regards to rate structure. The FPC has set standard rate designs for each utility to ensure that customers are not overcharged or unfairly charged for services. The FPC also has the power to approve or reject rate increases proposed by the utility companies. Additionally, the FPC requires that the utility companies provide clear and timely information to customers so that they can make informed decisions about the rate structure. Furthermore, customers can file a complaint with the FPC if they feel that their rate structure is unfair or that they have been overcharged. The FPC will then review the complaint and may adjust the rate structure if it is found to be unjust. In conclusion, public utility customers in Florida have the right to inquire about the rate structure of the utility and to challenge rate increases or discrepancies in their bills. Additionally, the FPC can approve or reject rate increases proposed by the utility companies and can adjust rate structures if they are found to be unjust.

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What are the rights of public utility customers in regards to rate structure?

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