What are the rights of public utility customers in regards to rate structure?

In Washington, public utility customers have certain rights when it comes to rate structure. The first right of the customer is the right to know what those rates are, and to have access to that information. Customers need to know what they will be paying for service before they sign up. Secondly, customers have the right to dispute any rate they are charged. If a customer believes they are being charged unjustly, they can take their case to the appropriate state utility commission, who can mediate to decide a fair rate. Thirdly, customers have the right to enjoy service free from unreasonable disruption or interference. Public utilities are expected to maintain consistent and reliable service. If services are disrupted, the customer has the right to contact the utility or the state commission for assistance. Fourthly, customers have the right to not be overcharged for services. Washington state utility commission is responsible for setting fair and reasonable rates that are approved by the state. Customers can bring any overcharging to the attention of the commission. Finally, customers have the right to be treated fairly, with respect and without discrimination based on race, religion, gender, or any other factor. All customers should be treated the same, and any discrimination should be reported to the commission for investigation and resolution. These are the rights of public utility customers in Washington with regards to rate structure. Knowing your rights can help customers make sure they are not overcharged or treated unfairly by their public utility.

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What are the rights of public utility customers in regards to rate structure?

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