What types of regulations apply to public utilities in regards to customer service?

Public utilities in California are monitored by the California Public Utilities Commission (CPUC). The CPUC is responsible for enforcing regulations that ensure public utilities provide better customer service. These regulations have specific requirements that public utilities must comply with. One regulation is the Public Utility Customer Service and Protection Regulation (PUCSPR). This regulation requires public utilities to provide customers with information regarding their services, rates, and policies. This includes making sure customers know how they can contact the utility, how to access customer service, and how to dispute a bill. It also requires utilities to respond to customer complaints in a timely manner. The CPUC also has certain customer service standards that all public utilities must adhere to. These include offering customer service in certain languages, prohibiting utilities from discriminating against customers, and having customer service representatives answer phone calls within a reasonable amount of time. The CPUC also has a regulation for dealing with customer outages. This regulation requires public utilities to have a system in place to deal with outages quickly and efficiently. It also requires utilities to have a system in place to notify customers when outages occur. Overall, the CPUC has comprehensive regulations that public utilities must follow to ensure customer service is up to standard. These regulations are in place to protect customers from being mistreated or receiving subpar service from public utilities.

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What types of regulations apply to public utilities in regards to customer service?

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