Can I dispute a chargeback?

Yes, you can dispute a chargeback. A chargeback is a transaction in which a cardholder asks the card issuer for a refund on a purchase made using a credit card. In New Jersey, chargeback dispute resolution is governed by the Fair Credit Billing Act (FCBA). Under the FCBA, consumers can dispute an incorrect or unauthorized charge if it appears on their statement. This includes returns, items that were not delivered or not received within 30 days of purchase, incorrect billing amounts or charges for goods that were never received. In order to dispute a chargeback, the cardholder must notify the card issuer within 60 days of the statement date in which the transaction appears. The cardholder must provide their name and account number, and a description of the dispute. The card issuer then has 30 days to investigate the dispute and respond back to the cardholder. If the card issuer cannot resolve the dispute with the merchant directly, then the cardholder can file a lawsuit with the court. The court will review the evidence and determine whether or not the cardholder should receive a refund. If the cardholder prevails, the card issuer may be required to reimburse the costs associated with the lawsuit. In summary, you can dispute a chargeback in New Jersey under the FCBA. You must notify the card issuer within 60 days of the statement date and provide a description of the dispute. The card issuer then has 30 days to investigate the dispute. If the dispute is not resolved, you can take the matter to court to seek reimbursement.

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