What consumer protections exist in the automotive repair industry?

In Washington, consumers are protected from unfair practices in the automotive repair industry by a variety of laws and regulations. The Automotive Repair Act (ARA) is a state law that grants consumers the right to select their own repair facility and to have repair estimates itemsized and explained. The ARA also requires dealers to notify consumers of any warranties and provides a right to cancel repair orders. The Washington State Consumer Protection Law (CPL) prohibits deceptive activities such as false advertising, bait-and-switch tactics, and misrepresentations about products or services. This law applies to automotive repair businesses, who must also print a Consumer Bill of Rights at their facility. The Bill of Rights outlines consumer rights such as the right to a written estimate, the right to know the cost before authorizing any work, and the right to a repair that meets or exceeds industry standards. In addition, the Washington Department of Licensing requires all automotive repair shops to be licensed, so consumers can verify the legitimacy of an automotive repair facility before committing to work. These licenses may only be obtained by those with sufficient experience and knowledge, and must be renewed every two years. These laws provide Washington consumers with important protections in the automotive repair industry. Consumers should take advantage of these protections to ensure they receive fair and honest repairs, and are not taken advantage of.

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What consumer protections exist in the automotive repair industry?

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