What consumer protections exist in the cable, satellite, and streaming TV industries?

In Washington, consumers have a variety of protections when it comes to cable, satellite, and streaming TV services. Customers must be notified of any unexpected changes to their services and have the right to cancel their subscriptions in the event of changes being made. Additionally, customers are protected from hidden fees, such as connection or installation fees, equipment rental fees, or other charges that were not initially disclosed or agreed upon when signing up for service. If a customer has a problem with their service, they have the right to contact their provider and make a complaint. Providers are obligated to address the problem in a timely manner, or else the customer can contact the Washington Utilities and Transportation Commission, which is the regulator of cable and satellite providers in the state. Customers are also protected from deceptive advertising and marketing practices. Providers must provide accurate information about their services, and must not engage in deceptive practices which lure customers with inaccurate or false claims. Customers have the right to dispute charges if they believe the provider has misled them. Finally, customers are protected from unfair and anti-competitive practices by providers. Providers are not allowed to charge rates higher than their competitors for similar services, and must provide the same services to consumers regardless of their background, such as race or income level. In Washington, consumers have a variety of protections when it comes to cable, satellite, and streaming TV services. By understanding their rights and speaking up if they feel their rights have been violated, customers can ensure that their rights are protected.

What consumer protections exist in the cable, satellite, and streaming TV industries?

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