What is an interactive process?

The interactive process is a conversation between a person with a disability and an employer or school that is required by law. This process is designed to ensure that a person with a disability receives reasonable accommodations that will allow them to work, attend school, or engage in other activities. In New Mexico, the interactive process is part of disability law under the Americans with Disabilities Act (ADA). The interactive process begins with the person with a disability making a request for an accommodation with their employer or school. This request must be in writing and provide enough detail about the disability and the accommodations needed to properly assess the situation. After the request is made, the employer or school has an obligation to consider it in good faith. The employer or school may then ask the person with the disability for additional information or to provide medical documentation to help them understand the disability and what accommodations are needed. Once all the information has been gathered, the employer or school must then work with the person with a disability to identify any reasonable accommodations that will allow them to work or attend school. Ultimately, the interactive process is designed to ensure that employers and schools are accommodating the needs of individuals with disabilities. It is a necessary step in order for the person with a disability to access the same opportunities as their peers without disabilities.

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What is an interactive process?

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