Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

Yes, businesses in New Mexico are required to make reasonable modifications to their facilities to accommodate disabled customers. According to the Americans with Disabilities Act (ADA) and state disability rights laws, businesses must make reasonable modifications to ensure that the goods and services they offer are accessible to all customers. For example, businesses must provide disabled customers access to their physical facilities. This includes making sure the aisles and pathways are wide enough to accommodate wheelchairs and other mobility devices, providing ramps for wheelchair access, and ensuring doors are wide enough for all customers to enter. In addition, businesses must provide accommodations to disabled customers when it comes to services. For instance, businesses must provide disabled customers with alternative formats for printed information, such as large-print documents, Braille, and audio recordings, if requested. Furthermore, businesses must accommodate customers with invisible disabilities, such as a vision or hearing impairment, by providing other forms of access to products and services. Businesses must make reasonable modifications to their services to accommodate disabled customers in New Mexico. Doing so is required by federal and state disability law in order to ensure that disabled customers have equal access to the goods and services businesses offer.

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