Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

Yes, businesses in California are required to make reasonable modifications to their facilities to accommodate disabled customers. This is per the state’s disability law, which requires businesses to make reasonable accommodations so that disabled individuals can access the same services available to other customers. A reasonable accommodation is an adjustment or alteration to the facility that allows an individual with a disability to use or fully benefit from a product, program, or service. Reasonable modifications to a business’s facilities may include providing physical access to the building or providing accessible furniture or seating. Businesses must also make sure signs, instructions, and warnings are easy to understand and available in accessible formats. They are also required to make reasonable modifications to their policies, practices, and procedures if necessary to make sure all customers are able to access their products and services. Additionally, businesses are required to make reasonable modifications to their existing buildings and equipment in order to make them more accessible to disabled customers. This could include making entrances and exits wheelchair accessible, installing accessible restrooms, and providing accessible parking. California’s disability law recognizes the right of disabled customers to access the same services and products as other customers. Businesses are required to make reasonable modifications to their facilities to make sure disabled customers can access their products and services in the same way as other customers.

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Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

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