Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

Yes, businesses in South Carolina are required by law to make reasonable modifications to their facilities to accommodate disabled customers. The Americans with Disabilities Act of 1990 (ADA) requires businesses to provide access and accommodations to disabled individuals on an equal basis as non-disabled individuals. This includes ensuring that disabled customers can access all of the goods and services the business provides. Businesses are required to make reasonable modifications to their facilities that are necessary to provide access to disabled customers. These modifications include things such as installing ramps, widening doorways, adding grab bars in bathrooms, and providing accessible parking. In some cases, businesses may also have to adjust their policies to ensure disabled customers have equal access. Businesses are not required to make changes that would require them to significantly modify their existing facility or policies, or that would cause them undue financial hardship. Disabled customers must make their request for reasonable modifications known to the business, and the business must respond promptly. Businesses that do not comply with the ADA’s requirements may face legal action, as well as fines or other penalties. Businesses are also required to post information about their compliance with the ADA in their facility. This information must be accessible to all customers.

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Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

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