What are the rights and responsibilities of public utility customers during an emergency?

In Arkansas, public utility customers have both rights and responsibilities during an emergency. Utility customers have the right to receive reliable services, and the utility company has the responsibility to make sure that services are available in case of an emergency. Utility customers should prepare for emergencies by having an emergency plan in place. This would include having enough supplies to last for several days, such as water and food, as well as having an alternative form of energy like a generator. It is also important to know how to turn off utilities in case of an emergency, such as gas, electricity, and water. In an emergency, the utility company must provide essential services to its customers. This includes providing safe, reliable, and efficient services, as well as restoring service as quickly as possible. In addition, the utility company must also communicate information about emergency preparedness and restoration plans. The utility company is responsible for informing customers of plans for the restoration of services. It is also the responsibility of the utility company to inform customers of any changes in services or availability of services during an emergency. Utility customers have the right to receive accurate billing information and have access to dispute resolution and complaint processes. Utility customers also have the right to be treated with respect and to receive fair and prompt customer service. Utility customers should contact their utility company in case of an emergency to get information and assistance. If customers are unable to reach the utility company, they can contact their local emergency management agency in order to get more information on how to prepare for and respond to an emergency.

What are the rights and responsibilities of public utility customers during an emergency?

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