What are the rights of public utility customers in relation to electric and gas rates?

Public utility customers in California have specific rights when it comes to electric and gas rates. First of all, customers have the right to reasonable and nondiscriminatory rates for electricity and gas services. This means that the rates for these services should be fair, not too high or too low, and should not be different for certain customers. Customers also have the right to reasonable and nondiscriminatory access to electricity and gas services. This means that everyone should have access to these services, regardless of their financial situation or location. Finally, customers have the right to have their bills paid on time. If a customer is having difficulty paying their bills, they should contact the utility provider as soon as possible to work out a payment plan. It is important for customers to be aware of their rights as public utility customers in order to ensure that they are not taken advantage of. If customers believe that their utility provider is charging them unfairly or not providing access to services, they can file a complaint with the California Public Utilities Commission. The commission will investigate the complaint and take appropriate action if necessary.

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What are the rights of public utility customers in relation to electric and gas rates?

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