What legal obligations do utility companies have to their customers?

In South Dakota, utility companies have certain legal obligations to their customers. These obligations are outlined in the state’s utility laws and regulations. First, utility companies in South Dakota must provide customers with safe and reliable service. This includes maintaining the infrastructure that allows customers to receive their services and responding promptly to customer complaints. Second, utility companies in South Dakota are required to resolve all billing disputes between customers and the company in a fair and timely manner. This includes providing accurate billing statements and working with customers to resolve any billing errors. Third, utility companies in South Dakota must also follow the rules of state-mandated net metering and energy efficiency programs. These programs encourage customers to conserve energy and generate renewable energy from solar, wind, and other sources. Finally, utility companies in South Dakota must also provide customers with equal access to services regardless of race, religion, gender, age, disability, or sexual orientation. Utility companies must follow anti-discrimination laws and ensure that all customers are treated fairly. In summary, utility companies in South Dakota have certain legal obligations to their customers, including providing safe and reliable service, resolving billing disputes in a fair manner, following state-mandated energy efficiency programs, and providing equal access to service.

Related FAQs

How does a customer dispute a utility bill?
What are the rights and responsibilities of public utility customers during an emergency?
What is the role of the Air Traffic Control System Standards Board (ATCSB) in utilities law?
What are the rights of public utility customers in relation to customer service?
What is the role of the Department of Transportation (DOT) in utilities law?
What are the rights and responsibilities of utility customers in relation to net metering?
How are public utilities regulated?
What is the role of the Federal Railroad Administration (FRA) in utilities law?
What is the purpose of the Nuclear Regulatory Commission (NRC)?
What are the rights and responsibilities of utility customers in relation to rate disputes?

What legal obligations do utility companies have to their customers?

Related FAQs

Related Blog Posts