What are the rights of public utility customers in relation to customer service?

Public utility customers in Washington have certain rights in relation to customer service. Generally speaking, public utility customers are entitled to: 1. Reasonable, courteous, and timely customer service. Public utility customers should be able to expect that customer service representatives will be professional, courteous, and efficient when responding to their needs. 2. Accurate and truthful information. When customers are making decisions about their public utility service, they should be able to rely on accurate and truthful information from customer service representatives. 3. Fair billing practices. Public utility customers should not be billed for services, charges, or other matters that they did not agree to. If a customer has a problem with their billing, they have the right to have it investigated and resolved in a timely manner. 4. Timely notice of changes in service or rate increases. Public utility customers should get advance notice if there are going to be changes to the services they are receiving or rate increases. 5. Belongings and property protected. Public utility customers should expect that the service they receive and the property they leave behind, including meters and other equipment, will be kept secure and not tampered with. In general, public utility customers in Washington have the right to expect timely and respectful customer service, accurate and truthful information, fair billing practices, timely notice of changes in service or rate increases, and the protection of their belongings and property.

Related FAQs

What is the role of the Department of Energy (DOE) in utilities law?
What are the rights of public utility employees?
What are the rights of public utility customers in regards to rate structure?
Are there restrictions on the types of services public utilities can offer?
What is the difference between a regulated and an unregulated utility?
What is the purpose of the Interstate Commerce Commission (ICC)?
What is the purpose of the Clean Air Act (CAA) of 1990?
What are the legal requirements for utility companies in regards to disclosure?
What are the responsibilities of a public utility?
What are the responsibilities of the Secretary of Energy?

What are the rights of public utility customers in relation to customer service?

Related FAQs

Related Blog Posts