Are disabled people entitled to special consideration when taking public transportation?

Yes, disabled people are entitled to special consideration when taking public transportation in California. According to the California Department of Transportation (Caltrans), disabled passengers have the right to access and use public transportation services, including paratransit services. They are also entitled to receive reasonable modifications in policies, practices, and procedures if they are necessary to afford disabled persons an equal opportunity to use the service. For example, disabled persons are allowed to request boarding assistance from the driver, as well as the use of a designated seating area. Additionally, disabled persons have the right to bring a service animal or an accessible stroller on board the public transportation services, and they do not have to pay extra charges to do so. Similarly, disabled persons have the right to request specially designed assistance equipment to help them when they are boarding, disembarking, transferring, and traveling. Finally, disabled persons have the right to access and use any and all public transportation services that are offered by Caltrans, regardless of whether or not they have a disability. In all situations, Caltrans must ensure that the disabled person is not subject to discrimination or unequal treatment.

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Are disabled people entitled to special consideration when taking public transportation?

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