Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

Yes, businesses in Virginia are required to make reasonable modifications to their facilities in order to accommodate disabled customers. This requirement is outlined in federal and state laws including the Americans with Disabilities Act (ADA) and the Virginia Human Rights Act (VHRA). The ADA requires public entities, businesses, and non-profit organizations that provide goods and services to the public to ensure that their facilities are accessible to people with disabilities. The VHRA requires businesses to make reasonable accommodations to disabled customers unless it would create an undue hardship. For example, a business may be required to install a ramp, widen doorways, provide accessible parking spaces, remove or modify certain furniture, or install a wheelchair lift in order to provide access for disabled customers. In addition, businesses may be required to make changes to their policies, procedures, and services in order to accommodate disabled customers. This could include providing a sign language interpreter, wheelchair rental services, or something similar. The goal of these laws is to ensure that disabled customers have equal access to the goods and services provided by businesses in Virginia. Businesses that are found to be in violation of these laws can be fined and may face other penalties. It is important for businesses to be aware of their obligations under the ADA and the VHRA in order to provide equal access for disabled customers.

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Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

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