Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

Yes, businesses in Washington must make reasonable modifications to their facilities to accommodate disabled customers. This requirement is set forth in the Americans with Disabilities Act (ADA). The ADA requires businesses to provide reasonable modifications and make reasonable accommodations to customers with disabilities in order to provide them with equitable access to their goods and services. This includes making changes to the physical environment of the business, such as creating a wheelchair-accessible entrance or restroom, and providing aids such as sign language interpreters or Braille menus. Businesses are also required to provide reasonable modifications in the way they provide goods and services. For example, they must provide alternative methods of communication, such as providing documents in largeprint format or allowing customers to fill out forms online. Reasonable modifications must also be made to policies and practices that would otherwise exclude a customer with a disability. In other words, businesses must be willing to change the way they do things in order to ensure that disabled customers have equal access to their goods and services.

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Are businesses required to make reasonable modifications to their facilities to accommodate disabled customers?

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