What is the difference between a grievance and a complaint?

A grievance and a complaint are similar in that they both involve an employee presenting a problem or concern to their employer. The main difference between them is the process the issue will go through after being submitted. A complaint is when an employee is unhappy with their working conditions or feels they have been treated unfairly by their employer. This usually involves a problem such as not getting paid the correct amount for overtime or being passed up for a promotion that was promised. Complaints are usually handled on an individual basis and brought to the attention of the employer. Generally, the employer will attempt to resolve the issue informally. A grievance is a more formal process and involves an employee submitting a written statement outlining the issue they have with their employer. In California, this document is referred to as a “Grievance Petition” and is submitted to the California Labor Commissioner. From there, the case is investigated and if the employee is found to be in the right, the employer must take the appropriate action to remedy the situation or risk facing a lawsuit. In summary, the main difference between a grievance and a complaint is the process it goes through and the formality of their resolution. Complaints are usually handled informally between employer and employee, while a grievance is a formal process with the involvement of a third party.

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What is the difference between a grievance and a complaint?

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