How does a customer dispute a utility bill?

In Washington, a customer can dispute a utility bill if they believe it to be incorrect. A customer can begin the dispute process by contacting the utility company, either in writing or over the phone. When making the contact, the customer should include the name on the account, the account number, and a detailed explanation of the discrepancy. The utility company is required to investigate the customer’s dispute within a reasonable time frame. During the investigation process, the customer may need to submit documentation regarding the dispute. The documentation should support the customer’s claim and can include copies of past bills, meter readings, and other records. Once the dispute has been investigated, the utility company has to inform the customer of their findings via written notification. If the investigation results in the customer owing less than what was billed, the utility company must issue a refund. The company may also alter the customer’s payment plan to ensure accuracy. If the customer is not satisfied with the utility company’s findings, they can file a complaint with the Washington Utilities and Transportation Commission (UTC). The UTC has the authority to review the dispute and make a final decision on the matter. Overall, customers in Washington have several options when it comes to disputing a utility bill. It is important for a customer to know their rights and follow the proper steps to ensure their dispute is resolved.

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How does a customer dispute a utility bill?

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