What are the rights of public utility customers in relation to customer service?

Public utility customers in California have a right to expect good customer service from their utility providers. California law outlines several specific rights of public utility customers, including the right to receive current and accurate information about services and rates, the right to receive a prompt response to customer inquiries or complaints, the right to have their complaints addressed in a fair and timely manner, and the right to have their billing disputes resolved fairly and expeditiously. Additionally, customers have the right to receive prompt service, including the right to have their utility service restored quickly if it has been interrupted. Customers are also entitled to receive timely notice of proposed changes to services and rates, including any rate increases. Finally, customers have the right to receive full disclosure of all related fees, charges, and taxes associated with their utility service. It is important for customers to remember that these rights exist and that they should not hesitate to contact their utility provider if they have any issues with customer service or any other aspect of their utility service. Utility providers are obligated to comply with the legal rights of their customers and any failure to do so can be reported to the appropriate state regulatory body.

Related FAQs

What types of regulations apply to utility companies?
What is the role of the Nuclear Regulatory Commission (NRC) in utilities law?
What are the legal rights and responsibilities of public utility customers in regards to pricing?
What are the legal requirements for utility companies in regards to customer service?
What are the legal obligations of public utility employees?
What is the role of the Federal Reserve Board (FRB) in utilities law?
What are the responsibilities of a public utility?
What is the purpose of the Economic Regulation Administration (ERA)?
What is the role of state and local governments in regulating public utilities?
What is the role of the Department of Homeland Security (DHS) in utilities law?

What are the rights of public utility customers in relation to customer service?

Related FAQs

Related Blog Posts